Terms & Conditions
Highdays and Holidays
Unit 5 Geisher Road Industrial Park, Geisher Road, Callander FK17 8LD
Highdays & Holidays Motorhome
Hirer(s) hereby agree(s) to the following terms and
At the time of booking, a deposit of 50% of your total
hire cost is required. This amount will be deducted from the total hire
charge. In the event of cancellation this deposit is non-refundable. Bookings can be made by telephone or email, but deposit
must be made on the day of booking. A booking confirmation and invoice
will be sent to the hirer reflecting balances paid and balances due. The insurance security deposit must be paid on the day
of hire. All cheques to be made payable to “Highdays and Holidays.”
Cheques can only be accepted for payment if provided one week or more prior to
the hire date. Cheques cannot be
accepted on the day of hire. The Company reserves the right to rent the motorhome
described on the website, via phone or viewed in person, or any substitute
motorhome subject to all of the terms and conditions of this agreement. Please note there is a 2% surcharge on credit card
Included in the price of hire is full comprehensive
insurance, covering the motorhome and its equipment only. Equipment
excludes generators, child seats, bike rack and any other optional equipment. The insurance is only valid for the period of
hire. The period of hire is from the collection date and time to the
specified return date and time. Any late return or driving by non-named
drivers would invalidate the insurance and constitute a traffic offence under the
Road Traffic Act in which the driver may be liable to prosecution.
The hirer and any driver will also be personally liable for any damage to
the motorhome, any personal injuries, third party property damage, third party
injuries and other related liabilities after the insurance expiry date and
time. It is the driver’s responsibility to provide full
information on any driving convictions or health restrictions. Please
note there may be insurance surcharges dependant on any of the above being
applicable. Please also note that the insurance policy will be
invalidated if the hirer or any driver misrepresents or withholds driving
conviction or health restriction information. Should an insurance policy
become invalidated for any reason, Highdays and Holidays (also referred to as
“the Company” in this agreement) will hold the hirer responsible for all fines,
losses, damages and other costs. An insurance security deposit of five hundred pounds
(£500.00) must be paid at the time of collection. This deposit is held
against any and all damage to the motorhome. The hirer shall be responsible for the first one
thousand pounds (£1000.00) of any damage to the motorhome and its
interior and contents. This shall be deducted from the hirers card details of
which will be taken at the time of collection. The Hirer shall be responsible for any and all of the
Company’s uninsured losses, which may arise as a result of the hire. The insurance security deposit will be returned to the
hirer within a week after the end of the hire period providing that hirer(s)
return the motorhome under the following conditions: Clean,Undamaged, With all tyres, tools, accessories
and equipment in the same condition as when received, Returned to the place and on the
date and time specified, or sooner if demanded by The Company andReturned having used motorhome in a
reasonable manner. (See Motorhome Use.)
CHARGES WHICH MAY BE DEDUCTED FROM THE INSURANCE
Fridge/Freezer not clean - £50 Cooker hob and grill not clean - £50 Shower and toilet compartment not clean - £50 Toilet cassette not cleaned and emptied - £75 Smoking in the motorhome £100.00 Microwave damage - £75 LCD TV damage - £150 Punctured tyre - £30 Damage of tyres - price of a new tyre, refit and any
other associated costs Windscreen damage - cost of replacement Returning the motorhome later than the specified time –
£50.00 per hour.
PLEASE NOTE: The motorhome must
be returned with a full tank of fuel – Please use the garage opposite the
companies premises to ensure a full tank. The hirer is liable for all overhead damage to the
vehicle resulting from any accident. The maximum height and length of the motorhome
is clearly stated. All incidents related to tyres including punctures are
the hirer’s responsibility. Responsibility for damage to the load in the van while
the van is out on hire lies with the hirer/driver. Personal possessions are not covered. The Company shall not be liable for loss or
damage to any property left, stored or transported by hirer or any other person
in motorhome either before or after the return to Highdays & Holidays.
Hirer hereby agrees to hold The Company harmless from and indemnify Highdays
& holidays against all claims based upon or arising out of such loss of
damage. Hirers are strongly advised to take out holiday insurance.
Must have held a full licence for a minimum of three (2)
years. Must be between the ages of thirty (25) and seventy
(70). All drivers must be present at time of collection and
produce a photo driving licence. In the case of a UK paper licence, both
the card and the counterpart paper licence must be produced and photographic identification in the form
of a passport must be provided. Visitors from abroad must produce a valid unendorsed
domestic driving licence or international driving licence as well as a
passport. In addition to the driver’s licence requirements, one
other form of identity, such as a utility bill or a bank building society
statement dated within the last three months, is required. Licence offences must meet the driver eligibility
requirements of the insurance company. Only named drivers that have met the insurance company
eligibility requirements are permitted to drive the motorhome. The hirer/named driver shall be liable for all costs and
expenses incurred for speeding, parking fines, congestion charges. This
includes any other offences committed against the Road Traffic Act or traffic
regulations and indemnifies the Company from any liability.
FUEL, GAS AND DAILY MOTORHOME
The motorhome will be provided with a full tank of fuel
when it is collected. The motorhome must be returned with a full tank of
fuel. If the motorhome is not returned with a full tank of fuel, a charge
for the amount in pounds (£) required to bring the tank to full will be made to
A full gas cylinder will be supplied with the motorhome.
If gas needs replenished during hire period, the hirer is responsible for the
cost of buying any further bottles. Voucher hires do not include a gas
The responsibility of checking oil/water levels on a
daily basis in the engine and other necessary motorhome components, such as
checking tyre pressure, are the responsibility of the hirer while on hire.
Failure to return the hire vehicle with a full tank of
diesel will result in a £15.00 surcharge above the cost of refuelling.
Full cost in repairing damage to the engine will be
charged to the hirer should the incorrect fuel be used to fill the fuel tank.
BREAKDOWNS AND ACCIDENTS
Seat belts must be worn by all forward facing
passengers. This is the hirer’s responsibility. The Company will not be responsible for any third party
damages or claims in connection with or as a consequence to any accident or
breakdown. Should a breakdown or accident occur, The Company will
not be held responsible for any hotel, replacement vehicle or consequential
expenses connected to breakdowns or accidents. Great effort is made to ensure the hire motorhome is in
a roadworthy and safe condition before hire commencement. The Company
shall not be liable for any consequences arising from any defects or mechanical
failure of the motorhome although all reasonable precautions have been taken to
prevent such happenings.
BREAKDOWNS – Specifics
24hr breakdown coverage under the AA is provided. Please
call Highdays & Holidays and we will arrange for the AA to attend your
vehicle. The hirer may authorise repairs and replacements up to
fifty pounds (£50) and will be reimbursed on supply of a valid receipt. The hirer must
obtain permission from The Company for repair and replacement costs above fifty
ACCIDENT – SpecificsIn
the event of an accident:
1. Call the Police. 2. Do NOT admit guilt/fault or liability. 3. Fill out an Accident Report. 4. Notify Highdays & Holidays immediately – 07974
392840 or 07789 378685 Should the motorhome be involved in an accident, however
small, the full details must be filled
out on an Accident Report form. A diagram should be drawn. There is space on the
back of the Accident Report for a diagram to be drawn. Hirer participates as an
insured under a comprehensive motorhome insurance policy. Hirer agrees further
to protect the interest of Highdays & Holidays and the insurance company in
the event of accident during the hire term by:1. Notifying the police immediately if there is property
damage, if people are injured and in order to determine fault for insurance
admitting guilt or liability.3.
Obtain names and address of parties involved and witnesses.4. Not abandoning the motorhome
without adequate provisions for safely guarding and securing same.5. Notifying Highdays &
Holidays (07974 392840 – 07789378685) immediately, including holidays,
of any loss or damage occurring to motorhome, and of any fault. Please
indicate if the motorhome is not roadworthy or is liable to cause danger to any
person or property.
love animals. However, all animals are strictly prohibited from being on
any beds or furniture in the motorhome. We offer our motorhomes allergen free.
A Valet fee of £60 will be applied to the security deposit should any animal
hair be found in the vehicle. Any damage caused by a dog will be charged
MOTORHOME USEThe Motorhome shall
not be used:
1. For the carriage of passengers for hires for reward.
2. Knowingly for any unlawful purpose.
3. To propel or tow any other motorhome or trailer.
4. For racing, pace making, reliability trials, speed
testing or driver tuition.
To carry a greater number of passengers and/or more
baggage than recommended by the motorhome manufacturer.
6. By any person who has given a fictitious or false name.
7. By any person other than the hirer who signed the rental
agreement or who have been named as a driver and approved by Highdays &
Holidays, or by a motor motorhome repairer in the event of an accident or
8. By any person who is under the influence of alcohol or
MOTORHOME KEYS AND CONTROL.
1. The hirer is required to keep the motorhome under their
control throughout the hire period.
2. The motorhome must be locked at all times when
3. The keys for the motorhome must be kept safe at all
times. All costs to replace keys will be the responsibility of the
hirer. Duplication of motorhome keys is expressly prohibited.
COLLECTION AND RETURN
1. The collection of the motorhome must be made between 2.30PM
& 4PM on the day of hire.
The motorhome must be returned between 10am and 11am on agreed hire return
date. Motorhomes will not be available for collection or return at any
other time. Failure to comply with the return
time will result in the hirer being surcharged at the rate of fifty pounds
(£50) per hour, or any part thereof, for the first 3 hours and the balance of
the deposit thereafter, together with any additional costs incurred by The
2. There is no refund for early return.
3. The hirer acknowledges delivery of the motorhome and the
contents free from any defect or damage and complete other than as specified by
the Company. The hirer is advised to check the motorhome thoroughly before
leaving the Company’s premises. Upon return the condition of the motorhome will
be checked for damage, cleanliness, fuel levels, tyres, any hired options,
conditions that affect the security insurance deposit and other general
be returned with following items completed:
• Fuel tank on full
Waste tanks emptied
• Cleaned through out, fridge emptied and cleaned,
bathroom cleaned, bedding stripped.
All cancellations must be submitted in writing. It
is strongly advised that hirers take out their own insurance against any
unavoidable cancellation. The following fees apply in the event of cancellation
prior to the hire date. More than six weeks before start of
hire – loss of deposit
Four - six weeks before start of
hire – 20% of total hire charge
Two – four weeks before start of
hire – 50% of total hire charge
Two weeks or less - 100% of total
& holidays cannot be held responsible in the event of any damage or
inconvenience caused by inclement weather.
CUSTOMER VEHICLE(S) STORED AT OWN
is provided free to the hirer for the duration of the hire period at the
vehicle owner's risk.
effort is made to insure that the reserved motorhome, or a suitable
replacement, is available. However, if circumstances beyond our control
prevent The Company from honouring a reservation, Highdays & Holidays will
in no way be held responsible and all payments which have been made to The
Company will be refunded.
CHANGES IN TERMS AND CONDITIONS
& Holidays reserves the right to vary the rates and conditions at any
time. The Company also reserves the right to cancel or refuse hire to any
person without prior warning or explanation. Additions to or alterations
of the terms and conditions of this agreement shall be null and void unless
agreed upon in writing by all concerned parties.